In February, CABS announced that they had limited payments for DStv. Non-account holders couldn’t make payments and account holders could only pay for one DStv account a month.
Today, the bank has announced further restrictions on DStv payments. Essentially, payments will only be available to Platinum and Gold Class customers and will only be via the bank’s mobile platforms. DSTv payments via internet banking and POS/Agents and Branches have all been suspended.
CABS says in the announcement that it’s doing it to “give priority to critical payments for imports”. It’s the first bank to be transparent that DStv payment restrictions are about USD shortages in Zimbabwe, which is a positive thing in terms of how it relates to its customers.
Other banks, and indeed Multichoice Zimbabwe itself, have so far chosen to not explain the restrictions, apparently so they don’t look like they’re shining light negatively on developments around Zimbabwe’s cash crisis.
Here’s the full CABS announcement:
Reference is made to our earlier communication dated 21 February 2017, regarding the processing of DSTV payments.
Given the obtaining foreign currency shortages, we would like to advise our valued customers that the Society has made further changes to DSTV payments as follows:
DSTV payments will only be available to Platinum and Gold Class customers, with immediate effect;
The service will be restricted to the Mobile Banking platform (USSD and CABS Mobile Banking Application);
DSTV payments are temporarily unavailable through Internet Banking until further notice; and
DSTV payments through POS, Agents, and Branches have also been suspended until further notice.
Please be advised that the restrictions of one payment per account per month still apply.
We believe the above changes will allow us to give priority to critical payments for imports, in line with the Reserve Bank’s thrust.
We would like to apologise sincerely to our valued customers for the inconvenience caused. Should you require further guidance, please call our contact centre on (04)883823-59. Thank you for your continued support.